Living with Covid - Keeping our staff & clients safe
Our Public Covid19 Policy – updated April 2022
The well being of our staff and customers is of upmost importance therefore we have put together some details of how we will operate your delivery/collection/support during the current climate. Before any hire delivery, install or collection we will discuss the most appropriate method with you to mitigate any risk for all parties involved. Every situation is different and we will adapt our measures accordingly.
1) Our engineers carry antibacterial gel and wipes as well as gloves and face-masks which they can use/wear during any activity within a clients premises/home if requested.
2) With smaller deliveries and collections we will firstly check whether you are happy to pack/unpack setup/derig the kit yourself (with us on the end of a phone) and we will provide a doorstep service. If you require our full service then we would request that where possible you are not in the room whilst we work, only our engineer should be present, once our engineer is finished they will fully clean the kit (if installing or supporting) and then vacate the room whilst you check you are happy with the setup/resolution. They will wait around outside for a small amount of time to allow you to test, they will provide their contact details.
3) Should you need any support during the hire our teams have a variety of remote systems in place including video chat and remote access to help support you and they are always available on the phone. We can still attend a site with the above precautions in place but we feel it is prudent for both parties that we try to diagnose and solve any issues remotely in the first instance, obviously we want to ensure you always have a smooth working experience and also a safe one.
4) All hired equipment we supply always goes through a rigorous cleaning procedure as has always been the case pre-covid however we now add an additional layer to this procedure including antibacterial cleaning to be as safe as possible. Our team will also do a second clean of the kit following the installation by themselves before hand over to the client.
During the hire, for tech support please contact our support team on 020 8963 0530 or support@salonrentals.com for the quickest response.
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