1) Our engineers carry antibacterial gel and wipes as well as gloves and face-masks which they can use/wear during any activity within a clients premises/home if requested.
2) With smaller deliveries and collections we will firstly check whether you are happy to pack/unpack setup/derig
the kit yourself (with us on the end of a phone) and we will provide a doorstep service. If you require our full
service then we would request that where possible you are not in the room whilst we work, only our engineer
should be present, once our engineer is finished they will fully clean the kit (if installing or supporting) and then
vacate the room whilst you check you are happy with the setup/resolution. They will wait around outside for a
small amount of time to allow you to test, they will provide their contact details.
3) Should you need any support during the hire our teams have a variety of remote systems in place including
video chat and remote access to help support you and they are always available on the phone. We can still
attend a site with the above precautions in place but we feel it is prudent for both parties that we try to diagnose
and solve any issues remotely in the first instance, obviously we want to ensure you always have a smooth
working experience and also a safe one.
4) All hired equipment we supply always goes through a rigorous cleaning procedure as has always been the case pre-covid
however we now add an additional layer to this procedure including antibacterial cleaning to be as
safe as possible. Our team will also do a second clean of the kit following the installation by themselves before hand over to the client.
During the hire, for tech support please contact our support team on 020
8963 0530 or firstname.lastname@example.org for the quickest response.